Clinical safety and escalation
Every diagnostic tool on Medi-Chi runs the same safety check before it shows you anything. Findings fall into two tiers: results are either withheld and replaced with an urgent-care screen, or shown with an explained clinical caution.
In an emergency
Australia 000 · UK 999 · US/Canada 911 · EU 112 · New Zealand 111
Mental-health crisis: Lifeline 13 11 14 (AU) · 988 (US) · 116 123 (UK/IE). Medi-Chi is clinical decision support, not a substitute for emergency assessment.
Tier 1 — results blocked
If any of these appear in your answers, your free-text notes, or in a generated result, the clinical output is hidden and you are routed straight to the urgent-care screen.
Crushing, tight or radiating chest pain
Blocks resultsPossible acute coronary syndrome. Delay to reperfusion costs heart muscle, so no TCM pattern is offered.
Next step: Call emergency services or go to your nearest emergency department now.
Severe breathlessness or blue lips/fingers
Blocks resultsHypoxia or acute respiratory failure needs oxygen and imaging, not needling.
Next step: Call emergency services or go to your nearest emergency department now.
Sudden weakness, facial droop, slurred speech or vision loss
Blocks resultsStroke is time-critical — thrombolysis windows are measured in hours.
Next step: Call emergency services or go to your nearest emergency department now.
Coughing or vomiting blood, or heavy uncontrolled bleeding
Blocks resultsHaemorrhage requires urgent assessment for its source and volume loss.
Next step: Call emergency services or go to your nearest emergency department now.
Thoughts of self-harm or suicide
Blocks resultsRisk of harm outranks any pattern differentiation; crisis support must come first.
Next step: Contact a crisis line now — Lifeline 13 11 14 (AU), 988 (US), 116 123 (UK/IE) — or emergency services if you are unsafe right now.
Swelling of tongue/throat, hives with breathing trouble
Blocks resultsAnaphylaxis needs adrenaline within minutes.
Next step: Call emergency services or go to your nearest emergency department now.
High fever with stiff neck, confusion or non-blanching rash
Blocks resultsMeningococcal disease and sepsis progress within hours.
Next step: Call emergency services or go to your nearest emergency department now.
Sudden severe abdominal, head or testicular pain
Blocks resultsSudden severe pain suggests a surgical or vascular emergency (thunderclap headache, torsion, dissection, perforation).
Next step: Call emergency services or go to your nearest emergency department now.
Vaginal bleeding in pregnancy, or reduced fetal movements
Blocks resultsAntepartum bleeding and reduced fetal movements are obstetric emergencies.
Next step: Call emergency services or go to your nearest emergency department now.
Tier 2 — results flagged
These do not stop a pattern differentiation, but they change what is safe to prescribe. The caution sits above the result so it is read first.
Currently pregnant or possibly pregnant
CautionSeveral commonly prescribed points (LI4 Hégǔ, SP6 Sānyīnjiāo, BL60, BL67, GB21) and many blood-moving herbs are contraindicated in pregnancy.
Next step: Confirm gestation, remove contraindicated points and herbs, and co-manage with the treating obstetric team.
Taking blood thinners (warfarin, apixaban, clopidogrel)
CautionAnticoagulation raises bruising and haematoma risk with needling, cupping and gua sha, and several blood-moving herbs potentiate it.
Next step: Use fine needles and light technique, avoid cupping/gua sha over the area, and check herb–drug interactions before prescribing.
Restricted or scheduled herb mentioned
CautionThis substance is restricted or prohibited under the TGA in Australia and is not appropriate to recommend.
Next step: Substitute a compliant alternative before issuing any handout or prescription.
New lump, unexplained weight loss or night sweats
CautionConstitutional symptoms can indicate malignancy or chronic infection and need biomedical work-up alongside any TCM treatment.
Next step: Refer for GP assessment and imaging or bloods before treating the pattern alone.
How the check runs
1. Before you start. Guided questionnaires open with a tick-box safety screen.
2. On your input. Free-text symptoms and case notes are scanned for red-flag wording before anything is generated or sent.
3. On the output. Generated patterns, point selections and herb suggestions are re-scanned, so a restricted substance or contraindicated point is caught even if your input looked routine.
Practitioners stay responsible for the final clinical decision. This layer is a backstop, not a triage service.