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    Terms of Service

    Last updated: 1 October 2026

    1. Acceptance of Terms

    By accessing or using Medi-Chi ("the Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Service.

    2. Description of Service

    Medi-Chi provides Traditional Chinese Medicine (TCM) clinical decision support and practice management. Its AI-assisted features can suggest patterns, acupuncture points and herbal options for a qualified practitioner to assess. It does not provide a medical diagnosis.

    3. Medical Disclaimer

    The Service is for educational and informational purposes only. It is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of a qualified healthcare provider with any questions you may have regarding a medical condition.

    4. User Accounts

    You need an account to use most of Medi-Chi. When you sign up you must tick the box confirming you agree to these Terms and our Privacy Policy before you can use the Service.

    • Give accurate details and keep them up to date. Practitioner accounts must hold a current AHPRA registration (or equivalent where you practise); student accounts must be enrolled with an approved college.
    • Keep your password private and don't share your account. You're responsible for everything done under it.
    • Tell us straight away at support@medichi.online if you think someone else has accessed your account.
    • We may suspend or close an account that's misused, breaches these Terms, or puts patients or other users at risk.

    4A. Data Ownership

    Your clinical data is yours. Patient records, intake forms, consult notes, test results, uploads and case notes you add remain owned by you (or your clinic, where you work under one). Medi-Chi doesn't claim ownership of them.

    • You give Medi-Chi a limited licence to store, process and display that data only so we can run the Service for you.
    • We don't sell your data or your patients' data, and we don't use patient records to train Medi-Chi's own models.
    • Practitioners are responsible for having patient consent to record their information and for meeting their own privacy obligations.
    • You can export your records at any time. Data you choose to send to connected services (such as HubSpot or Cliniko) is then also held under that service's terms.

    How we collect, store and delete data is set out in our Privacy Policy and Security Review.

    4B. Closing Your Account and Cancelling the Service

    You can stop using Medi-Chi and ask us to close your account at any time. Before you do, export anything you want to keep. Once closed, your records are deleted from the live Service; billing records we must keep by law and time-limited encrypted backups may remain until they expire. Cancelling a paid plan does not automatically close your account or delete your records. Paid plans are cancelled as described in section 5.3. See account and data deletion for how to make a request.

    5. Subscriptions and Payments

    Some features of the Service require a paid subscription. Subscription fees are billed in advance on a recurring basis (monthly or annually). You may cancel your subscription at any time through your account settings.

    5.1 Free Trial

    New users are entitled to a 7-day free trial of Premium features. No credit card is required to start the trial. At the end of the trial period, you will automatically revert to the Free plan unless you subscribe.

    5.2 Cooling-Off Period & Refund Policy

    If you cancel your paid subscription within 7 days of your initial purchase date, you are entitled to a full refund — no questions asked. The refund will be processed automatically to your original payment method.

    After the 7-day cooling-off period, all sales are final and no refunds will be issued. However, if you cancel after the cooling-off period, you will retain full access to Premium features until the end of your current billing cycle.

    5.3 Cancellation

    You may cancel your subscription at any time from the Subscription page. Upon cancellation:

    • Within 7 days of purchase: Your subscription is cancelled immediately and a full refund is issued.
    • After 7 days: Your subscription will remain active until the end of the current billing period, after which it will not renew.

    6. Intellectual Property & Copyright

    All content, features, functionality, design, graphics, text, data compilations, software code, algorithms, and the overall look and feel of the Service are the exclusive property of Medi-Chi and its licensors.

    You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any materials from the Service without the prior written consent of Medi-Chi, except as follows:

    • Your device may temporarily store copies of such materials in RAM incidental to accessing and viewing those materials.
    • You may store files that are automatically cached by your web browser for display enhancement purposes.
    • You may print or download one copy of a reasonable number of pages for your own personal, non-commercial use.

    Any use of the Service not expressly permitted by these Terms constitutes a breach and may violate copyright, trademark, and other laws.

    6.1 Practitioner-Submitted Content (Case Studies)

    Clinical case studies submitted by registered practitioners through the Service remain the intellectual property of the submitting practitioner. Medi-Chi makes no claim of authorship or ownership over the clinical narrative, treatment reasoning, or outcome data contained within a submitted case study.

    By submitting a case study for review and publication, the practitioner grants Medi-Chi a non-exclusive, royalty-free, worldwide licence to display, format, and distribute the case study on the Service for educational and reference purposes. The practitioner may request removal of their published case study at any time by contacting support@medichi.online.

    Each published case study will carry a small "Prepared using Medi-Chi (medichi.online)" acknowledgement so readers can identify the structured CARE/STRICTA tooling used to write it up. This acknowledgement does not transfer ownership and does not constitute co-authorship.

    7. Limitation of Liability

    To the fullest extent permitted by law, Medi-Chi shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Service.

    8. Changes to Terms

    We reserve the right to modify these Terms at any time. We will notify users of significant changes by posting a notice on the Service.

    9. Contact Us

    If you have questions about these Terms, please contact us at support@medichi.online.